Customer Support
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How to Cancel or Reschedule Your Pre-Test Genetic Counseling Appointment
If you need to cancel or reschedule your pre-test genetic counseling appointment, you can do so directly from your patient dashboard. How to cancel or reschedule Sign in to your patient dashboard u...
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How Long Does It Take to Receive My Results?
When Will I Receive My Results?Typical turnaround: 4-6 weeksOnce your sample is received and processed by the laboratory, results are typically available within 4 to 6 weeks. This timeline may vary...
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I keep getting notifications, but I already returned my kit
If you’ve already mailed your kit back but are still receiving reminders, don’t worry you kit may still be in transit to the lab. Why this happensAfter you mail your kit, there can be a short dela...
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What happens when I get my results?
Once your results are ready, you’ll receive a written summary you can share with your healthcare team, along with guidance on recommended next steps or follow-up care.You can also schedule a follow...
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How Long Does the Insurance-Billed Testing Process Take?
This article covers the overall timeline for insurance-billed testing, from your first counseling appointment through receiving your results.Genetic counseling appointment: Typically available with...
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How much will this cost me?
The cost of your genetic counseling appointment will be covered by Probably Genetic.The out-of-pocket cost of genetic testing varies depending on insurance provider coverage. Once a test order is p...
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What makes this different from genetic testing at my local clinic?
This program eliminates common barriers, such as the need for a referral and long wait times for specialist appointments. Care is delivered through telehealth appointments and non-invasive sample c...
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What is the difference between your free and insurance-billed testing programs?
Probably Genetic offers two pathways to genetic testing:Insurance-billed testing - If you don’t qualify for free testing, you may qualify for the insurance program, where you’ll be connected with a...
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Do you offer genetic testing outside of the US?
At this time, we do not offer genetic testing services outside of the United States.
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Checking Your Eligibility Status
You'll receive an eligibility decision within 2 weeks of submitting.Haven't heard back after 2 weeks? Here are two things to check:Your spam or junk folder- our emails sometimes land there.Your pat...