Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How to Cancel or Reschedule Your Pre-Test Genetic Counseling Appointment
If you need to cancel or reschedule your pre-test genetic counseling appointment, you can do so directly from your patient dashboard. How to cancel or reschedule Sign in to your patient dashboard u...
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Customer Support created an article,
How Long Does It Take to Receive My Results?
When Will I Receive My Results?Typical turnaround: 4-6 weeksOnce your sample is received and processed by the laboratory, results are typically available within 4 to 6 weeks. This timeline may vary...
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Customer Support created an article,
I keep getting notifications, but I already returned my kit
If you’ve already mailed your kit back but are still receiving reminders, don’t worry you kit may still be in transit to the lab. Why this happensAfter you mail your kit, there can be a short dela...
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Customer Support created an article,
Should I Get Tested Again If I’ve Already Had Genetic Testing?
Possibly - it depends on what kind of testing you’ve already had and when.If you’ve only had limited testing before (such as a single-gene test), more comprehensive testing may still be valuable, s...
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Customer Support created an article,
What happens when I get my results?
Once your results are ready, you’ll receive a written summary you can share with your healthcare team, along with guidance on recommended next steps or follow-up care.You can also schedule a follow...
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Customer Support created an article,
How Long Does the Insurance-Billed Testing Process Take?
This article covers the overall timeline for insurance-billed testing, from your first counseling appointment through receiving your results.Genetic counseling appointment: Typically available with...
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Customer Support created an article,
What if my insurance does not cover testing?
If your insurance doesn’t cover testing, you’ll work directly with the laboratory’s billing department to understand your options. Once you’re approved for genetic testing, the laboratory becomes y...
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Customer Support created an article,
How much will this cost me?
The cost of your genetic counseling appointment will be covered by Probably Genetic.The out-of-pocket cost of genetic testing varies depending on insurance provider coverage. Once a test order is p...
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Customer Support created an article,
What is duo or trio testing?
Duo and trio testing both involve testing biological relatives alongside the patient (called the "proband") to help interpret their results more accurately: Proband only: Only the patient is teste...
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Customer Support created an article,
What happens after the genetic counseling visit? (Insurance-Billed Testing)
This article covers the pre-testing genetic counseling appointment - the visit where a counselor reviews your history and determines whether genetic testing is medically recommended for you. This i...