Customer Support
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Recent activity by Customer Support-
What makes this different from genetic testing at my local clinic?
This program eliminates common barriers, such as the need for a referral and long wait times for specialist appointments. Care is delivered through telehealth appointments and non-invasive sample c...
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What is the difference between your free and insurance-billed testing programs?
Our free testing programs address specific conditions, informed by collaborative efforts with patient advocacy groups, researchers, and pharmaceutical developers. For each of the conditions, we hav...
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Do you offer genetic testing outside of the US?
At this time, we do not offer genetic testing services outside of the United States.
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Checking Your Eligibility Status
This article helps with questions like:“Am I eligible?” • “What is my status?” • “Did I qualify?” • “Have you reviewed my submission yet?” • “Check my eligibility” The team at Probably Genetic dil...
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Does Probably Genetic give me access to my raw data?
During sequencing and analysis, a VCF file is generated. You can access your raw data by signing in to your patient dashboard.Once signed in, navigate to Results, then select Download Raw Data.Impo...
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What does it mean that Probably Genetic's test is Clinical-Grade?
Probably Genetic is partnered with a sequencing lab that has both CLIA certification and a CAP accreditation, which hold it to the highest regulatory standards and accountability for quality assura...
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Will Probably Genetic provide me with updates as new genetic conditions are found?
If you consent, Probably Genetic will contact you to periodically re-analyze your data and provide you with updates in case your results change. On average, researchers discover five new rare disea...
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What is a patient initiated, physician ordered test?
Although you request a test from our website for either yourself or on behalf of your child, all Probably Genetic tests are ordered by a physician with an independent clinician network (PWNHealth)....
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Does the test have limitations?
This test aims to detect all clinically relevant variants within the genes analyzed related to the indication for testing. The majority of these genes are assessed for variants within all regions o...
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What are some of the most common concerns that parents have before testing their children and how does Probably Genetic address them?
Three of the most common concerns that parents have before getting their children tested are the cost of the test, the risk or pain associated with the test, and a fear of the results. We wrote a b...