Customer Support
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I keep getting notifications, but I already returned my kit
If you’ve already mailed your kit back but are still receiving reminders, don’t worry you kit may still be in transit to the lab. Why this happensAfter you mail your kit, there can be a short dela...
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What happens when I get my results?
You'll receive a written summary that you can share with your healthcare team, along with guidance on recommended next steps or follow-up care. You may also schedule a follow-up appointment with a ...
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How long does the process take?
Genetic counseling appointments are typically available within one week. The appointment lasts 30-60 minutes. If you proceed with testing, you can expect to receive your sample collection kit withi...
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How much will this cost me?
The cost of your genetic counseling appointment will be covered by Probably Genetic.The out-of-pocket cost of genetic testing varies depending on insurance provider coverage. Once a test order is p...
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What telehealth provider will I be connected with?
If you are covered by a commercial plan, you will be connected with PWN Health. PWN Health is our telehealth genetic counseling partner for all commercially insured patients. Once you have complete...