Customer Support
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How Long Does the Insurance-Billed Testing Process Take?
This article covers the overall timeline for insurance-billed testing, from your first counseling appointment through receiving your results.Genetic counseling appointment: Typically available with...
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How much will this cost me?
The cost of your genetic counseling appointment will be covered by Probably Genetic.The out-of-pocket cost of genetic testing varies depending on insurance provider coverage. Once a test order is p...
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What makes this different from genetic testing at my local clinic?
This program eliminates common barriers, such as the need for a referral and long wait times for specialist appointments. Care is delivered through telehealth appointments and non-invasive sample c...
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What is the difference between your free and insurance-billed testing programs?
Probably Genetic offers two pathways to genetic testing:Insurance-billed testing - If you don’t qualify for free testing, you may qualify for the insurance program, where you’ll be connected with a...
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Do you offer genetic testing outside of the US?
At this time, we do not offer genetic testing services outside of the United States.
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Checking Your Eligibility Status
You'll receive an eligibility decision within 2 weeks of submitting.Haven't heard back after 2 weeks? Here are two things to check:Your spam or junk folder- our emails sometimes land there.Your pat...
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Does Probably Genetic give me access to my raw data?
Does Probably Genetic give me access to my raw data?The answer depends on which testing program you’re in.No-Cost Testing ProgramYes, you can download your raw data directly. During sequencing and ...
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What does it mean that Probably Genetic's test is Clinical-Grade?
Probably Genetic is partnered with a sequencing lab that has both CLIA certification and a CAP accreditation, which hold it to the highest regulatory standards and accountability for quality assura...
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Will Probably Genetic provide me with updates as new genetic conditions are found?
Yes - if you consent, Probably Genetic will periodically re-analyze your data and reach out if your results change. Genetics is a fast-moving field; researchers discover an average of five new rare...
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What is a patient initiated, physician ordered test?
Although you request a test from our website, for yourself or on behalf of your child, all Probably Genetic tests are formally ordered by a licensed physician in our independent clinician network.A...