Customer Support
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How Long Does It Take to Receive My Results? (Insurance-Billed Testing)
This article applies to patients pursuing testing through the insurance-billed pathway only. If you received a test kit through one of our no-cost testing programs, please visit [How will I know wh...
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I keep getting notifications, but I already returned my kit
If you’ve already mailed your kit back but are still receiving reminders, don’t worry you kit may still be in transit to the lab. Why this happensAfter you mail your kit, there can be a short dela...
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What happens when I get my results?
You'll receive a written summary that you can share with your healthcare team, along with guidance on recommended next steps or follow-up care. You may also schedule a follow-up appointment with a ...
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How long does the process take?
Genetic counseling appointments are typically available within one week. The appointment lasts 30-60 minutes. If you proceed with testing, you can expect to receive your sample collection kit withi...
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How much will this cost me?
The cost of your genetic counseling appointment will be covered by Probably Genetic.The out-of-pocket cost of genetic testing varies depending on insurance provider coverage. Once a test order is p...
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What telehealth provider will I be connected with?
If you are covered by a commercial plan, you will be connected with PWN Health. PWN Health is our telehealth genetic counseling partner for all commercially insured patients. Once you have complete...
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What makes this different from genetic testing at my local clinic?
This program eliminates common barriers, such as the need for a referral and long wait times for specialist appointments. Care is delivered through telehealth appointments and non-invasive sample c...
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What is the difference between your free and insurance-billed testing programs?
ProbablyGenetic offers two pathways to genetic testing:Free (no-cost) testing Funded through partnerships with patient advocacy groups, researchers, and pharmaceutical developers for specific genet...
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Do you offer genetic testing outside of the US?
At this time, we do not offer genetic testing services outside of the United States.
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Checking Your Eligibility Status
This article helps with questions like:“Am I eligible?” • “What is my status?” • “Did I qualify?” • “Have you reviewed my submission yet?” • “Check my eligibility” The team at Probably Genetic dil...