Customer Support
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What if my insurance does not cover testing?
If a genetic test is ordered on your behalf, and your insurance denies coverage for the test, you will need to work with the laboratory’s billing department to understand your options. They will be...
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What happens after the genetic counseling visit?
The genetic counselor will recommend and order genetic testing if medically appropriate based on your appointment. If you decide to proceed with testing, the lab will bill insurance for the testin...
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Is the test only for patients with Autism, Global Developmental Delay, or Intellectual Disability?
The Probably Genetic complete test can benefit anyone with unexplained symptoms that may have a genetic cause. Rare genetic conditions can impact people of all ages, from infants through retirement...
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How does Probably Genetic protect your data?
Probably Genetic employs the Privacy by Design methodology where, throughout our entire engineering process, we aimed to ensure that all data is protected. All information is encrypted at rest and ...
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What is duo or trio testing?
Duo or trio testing means sequencing is ordered with the inclusion of samples from biological relatives: • Proband only: testing evaluates the child without any other relatives • Duo: t...
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What laws protect my genetic information?
The Genetic Information Nondiscrimination Act or GINA prohibits discrimination on the basis of genetic information with respect to health insurance and employment. However, certain exceptions apply...
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What do you do with the results?
A PDF copy of your results report will be available for you to download, and you can share it with your physician. If there is ever a request for your personal data, it would require your explicit ...
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Why do you request physician information?
Probably Genetic asks patients to submit the names of their treating physician(s), and test results can be sent to the physician(s) listed. For sponsored testing programs, it is helpful for drug de...
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How do I access genetic counseling and is it included?
Genetic counseling is included as part of the test. After your DNA has been sequenced and analyzed by expert bioinformaticians, a link will become available in your patient portal to book an appoin...
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What are the benefits of Genetic Counseling?
The benefits of genetic counseling include: helping you better understand the test results, walking you through the next steps, outlining inheritance patterns and implications for family planning, ...