Customer Support
- Total activity 102
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 0
- Subscriptions 48
Articles
Recent activity by Customer Support-
How will I know when my results are ready?
You will receive an email notification once your results are ready. You can also check the status of your results by logging into your patient portal. Once your results are ready, you can also sche...
-
Is this a blood test?
No, this is a saliva or cheek swab based DNA test. All you do is collect your saliva or cheek swab and mail the sample back to the lab using our pre-paid postage.
-
What if I don’t know my family history?
You do not have to know your family history to have whole exome sequencing (WES) through our services. Ready to get started? Check your eligibility HERE
-
Will I be able to understand the report?
Yes, you'll be able to understand your report. We provide you with a version of your results written in patient-friendly language, so you don't need a background in genetics to follow it. If you're...
-
How long before I know if I have qualified?
The team at Probably Genetic diligently reviews all submissions. We try to provide an answer within 2 weeks. The length of time it takes to review submissions is based on the specific program, as t...
-
How are free, sponsored testing programs funded?
Probably Genetic is the central operator and data custodian for each of our free, sponsored testing programs. Third parties or commercial organizations - such as patient advocacy groups, pharmaceut...
-
What do you test for?
The testing we provide is called Whole Exome Sequencing (WES). WES analyzes the protein-coding region of most genes in the human body which contains ~85% of all known disease-causing mutations. We ...
-
Does Probably Genetic sell my data to third parties?
No. Probably Genetic will never sell or share your personal data with third parties without your permission and informed consent.Your data belongs to you. If you’d like it deleted, you can request ...
-
What conditions can the test detect?
The Probably Genetic Complete test can detect genetic conditions caused by disease-causing variants that occur in exons, the regions of the genome that encode for proteins, where single chemicals i...
-
Should I Get Tested Again If I’ve Already Had Genetic Testing?
Possibly - it depends on what kind of testing you’ve already had and when.If you’ve only had limited testing before (such as a single-gene test), more comprehensive testing may still be valuable, s...