Customer Support
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Is this a blood test?
No, this is a saliva or cheek swab based DNA test. All you do is collect your saliva or cheek swab and mail the sample back to the lab using our pre-paid postage.
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What if I don’t know my family history?
You do not have to know your family history to have whole exome sequencing (WES) through our services.
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Will I be able to understand the report?
While the raw results are quite technical, we will give you a version of the report that you should be able to understand. If you are deemed eligible for our testing programs, all of our patient-fa...
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How long before I know if I have qualified?
The team at Probably Genetic diligently reviews all submissions. We try to provide an answer within 2 weeks. The length of time it takes to review submissions is based on the specific program, as t...
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How is this funded?
Probably Genetic is the central operator and data custodian for each of our sponsored testing programs. Third parties or commercial organizations (i.e. patient advocacy groups, pharmaceutical or bi...
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What do you test for?
The testing we provide is called Whole Exome Sequencing (WES). WES analyzes the protein-coding region of most genes in the human body which contains ~85% of all known disease-causing mutations. We ...
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Does Probably Genetic sell my data to third parties?
No, Probably Genetic will never share any of your personal data without your permission and informed consent. Your data belongs to you and we will delete it upon request. Probably Genetic takes a p...
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What conditions can the test detect?
The Probably Genetic Complete test can detect genetic conditions caused by disease-causing variants that occur in exons, the regions of the genome that encode for proteins, where single chemicals i...
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Is this option right for me if I already had genetic testing?
Possibly. If you've had limited genetic testing (like single-gene tests), you may benefit from more comprehensive testing. In fact, insurance providers often require that you have explored other, l...
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Will I receive communications from Probably Genetic after I start insurance-billed testing?
Once you’ve scheduled a telehealth appointment with a genetic counselor, Probably Genetic's role in this process is complete. All future communications, appointments, and coordination will happen d...