Customer Support
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Recent activity by Customer Support-
Could my Fibromyalgia symptoms have a genetic cause?
Fibromyalgia is a disorder of complex symptoms that is often characterized by chronic pain. There is no known genetic cause of Fibromyalgia but since it is known to run in families ,some have sugge...
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How is the test Different from a Chromosomal Microarray?
Chromosomal microarrays (CMAs) are an older and different type of genetic testing technology. CMAs look at the structure of your chromosomes to identify abnormal changes involving extra or missing ...
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Why should I test my child if they have Autism, Global Developmental Delay, or Intellectual Disability?
In a recent publication, doctors and researchers at the Boston Children's Hospital recommended whole exome sequencing as the first-tier diagnostic for children with neurodevelopmental conditions, i...
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Does the Probably Genetic Complete test sequence all of your DNA?
The test analyses your or your child's entire exome. The exome is the region of the DNA that contains all the genes that represent recipes for proteins, where an estimated 95% of pathogenic genetic...
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Can the Probably Genetic test determine if a genetic variant was inherited?
Genetic variants can be either inherited, meaning they are passed down from a parent, or de novo, meaning they were not inherited from either parent. In the case of inherited variants, these can be...
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Why does the Probably Genetic test only look at genes?
Genes are regions of your DNA that serve as recipes for proteins. While genes only represent approximately 1%-2% of your or your child's DNA, it is estimated that 95% of all of the variants that ca...
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What are the benefits of the Probably Genetic test?
The Probably Genetic test can benefit individuals that present with symptoms that may have a genetic cause. Often, inheritance of a disease within a family or a complex medical history can indicate...
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What is the Probably Genetic Complete whole exome sequencing test?
The Probably Genetic Complete whole exome sequencing test offers you affordable, clinical-grade access to the information stored in the more than 20,000 genes in your or your child's DNA.
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When will I receive my results?
Whole exome sequencing typically takes 6–8 weeks from the date the lab receives your sample to deliver results.Please note that if volume is high turnaround times may be slightly longer. You will b...
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How will I know when my results are ready?
You will receive an email notification once your results are ready. You can also view the status of your application and your results by logging into your patient portal. From your account, you can...