Customer Support
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How to Cancel or Reschedule Your Pre-Test Genetic Counseling Appointment
If you need to cancel or reschedule your pre-test genetic counseling appointment, you can do so directly from your patient dashboard. How to cancel or reschedule Sign in to your patient dashboard u...
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How Long Does It Take to Receive My Results?
When Will I Receive My Results?Typical turnaround: 4-6 weeksOnce your sample is received and processed by the laboratory, results are typically available within 4 to 6 weeks. This timeline may vary...
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I keep getting notifications, but I already returned my kit
If you’ve already mailed your kit back but are still receiving reminders, don’t worry you kit may still be in transit to the lab. Why this happensAfter you mail your kit, there can be a short dela...
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What happens when I get my results?
Once your results are ready, you’ll receive a written summary you can share with your healthcare team, along with guidance on recommended next steps or follow-up care.You can also schedule a follow...