Customer Support
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What if my insurance does not cover testing?
If your insurance doesn’t cover testing, you’ll work directly with the laboratory’s billing department to understand your options. Once you’re approved for genetic testing, the laboratory becomes y...
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What happens after the genetic counseling visit? (Insurance-Billed Testing)
This article covers the pre-testing genetic counseling appointment - the visit where a counselor reviews your history and determines whether genetic testing is medically recommended for you. This i...
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Is the test only for patients with Autism, Global Developmental Delay, or Intellectual Disability?
The Probably Genetic complete test can benefit anyone with unexplained symptoms that may have a genetic cause. Rare genetic conditions can impact people of all ages, from infants through retirement...
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How does Probably Genetic protect your data?
Probably Genetic employs the Privacy by Design methodology where, throughout our entire engineering process, we aimed to ensure that all data is protected. All information is encrypted at rest and ...
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What is duo or trio testing?
Duo and trio testing both involve testing biological relatives alongside the patient (called the "proband") to help interpret their results more accurately: Proband only: Only the patient is teste...
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What laws protect my genetic information?
The Genetic Information Nondiscrimination Act (GINA) prohibits discrimination based on genetic information for health insurance and employment. However, there are important exceptions: GINA does no...
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Can I download my results and share them with my doctor?
A PDF copy of your results report will be available for you to download, and you’re welcome to share it with your physician. Please note that Probably Genetic does not send your results directly to...
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Why do you request physician information?
Probably Genetic asks patients to submit the names of their treating physician(s), and test results can be sent to the physician(s) listed. For sponsored testing programs, it is helpful for drug de...
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How do I access post-test genetic counseling and is it included?
Yes, post-test genetic counseling is included at no additional cost with every Probably Genetic test. Once your results are complete, a booking link will appear in your patient dashboard, allowing ...
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What are the benefits of post-test genetic counseling?
Post-test genetic counseling helps you make sense of your results and plan your next steps with confidence. During your appointment, a licensed genetic counselor will explain what your results mean...