Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
I keep getting notifications, but I already returned my kit
If you’ve already mailed your kit back but are still receiving reminders, don’t worry you kit may still be in transit to the lab. Why this happensAfter you mail your kit, there can be a short dela...
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Customer Support created an article,
Is this option right for me if I already had genetic testing?
Possibly. If you've had limited genetic testing (like single-gene tests), you may benefit from more comprehensive testing. In fact, insurance providers often require that you have explored other, l...
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Customer Support created an article,
What happens when I get my results?
You'll receive a written summary that you can share with your healthcare team, along with guidance on recommended next steps or follow-up care. You may also schedule a follow-up appointment with a ...
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Customer Support created an article,
Will I receive communications from Probably Genetic after I start insurance-billed testing?
Once you’ve scheduled a telehealth appointment with a genetic counselor, Probably Genetic's role in this process is complete. All future communications, appointments, and coordination will happen d...
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Customer Support created an article,
How long does the process take?
Genetic counseling appointments are typically available within one week. The appointment lasts 30-60 minutes. If you proceed with testing, you can expect to receive your sample collection kit withi...
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Customer Support created an article,
What if my insurance does not cover testing?
If a genetic test is ordered on your behalf, and your insurance denies coverage for the test, you will need to work with the laboratory’s billing department to understand your options. They will be...
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Customer Support created an article,
How much will this cost me?
The cost of your genetic counseling appointment will be covered by Probably Genetic.The out-of-pocket cost of genetic testing varies depending on insurance provider coverage. Once a test order is p...
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Customer Support created an article,
What is duo or trio testing?
Duo or trio testing means sequencing is ordered with the inclusion of samples from biological relatives: • Proband only: testing evaluates the child without any other relatives • Duo: t...
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Customer Support created an article,
What happens after the genetic counseling visit?
The genetic counselor will recommend and order genetic testing if medically appropriate based on your appointment. If you decide to proceed with testing, the lab will bill insurance for the testin...
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Customer Support created an article,
What telehealth provider will I be connected with?
If you are covered by a commercial plan, you will be connected with PWN Health. PWN Health is our telehealth genetic counseling partner for all commercially insured patients. Once you have complete...